A consumer may raise query / complaint in writing through any of the following channels:
Level 1: Initial Query / Complaint
| e-mail: | compliance@gsbfinancelimited.com |
| Contact: | 0771-4210000 |
| Postal address: | Consumer Grievance Department GSB Finance Limited 301, 2nd Floor, Eskay Plaza, Anand Talkies Road, Raipur (CG) -492001. |
In case the complaint is not resolved within the defined timeline or if the resolution provided does not meet your expectations, we kindly request you to contact our Nodal Officer.
Level 2: Complaint Escalation
| e-mail: | vivek.singhal@gsbfinancelimited.com |
| Contact: | 0771-4210000 |
| Postal address: | Nodal Officer – Consumer Grievance GSB Finance Limited 301, 2nd Floor, Eskay Plaza, Anand Talkies Road, Raipur (CG) -492001. |
If your complaint remains unresolved within the defined timeline, you may approach the RBI Ombudsman:
Level 3: RBI Complaint Management System (CMS) / Ombudsman
Link: https://cms.rbi.org.in
Complaint can also be filed in physical mode to:
Centralized Receipt and Processing Centre (CRPC), Reserve Bank of India, Central Vista, Sector 17, Chandigarh – 160017