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Investor Grievance Redressal

At GSB Finance Limited, we are committed to addressing all client concerns promptly, transparently, and fairly. If you have any complaints regarding our services, processes, or interactions, this page explains how you can lodge a complaint and what to expect from our resolution process.

1. How to Lodge a Complaint

You can raise your concern through any of the following channels:

Email: compliance@gsbfinancelimited.com

Phone: 0771-4210000

Postal Mail: 201, 2nd Floor, Eco Space I.T. Park Building, Village Mogra, Old Nagardas Road,Andheri(E) Mumbai

All complaints will be overseen by Ms. Payal Jain, Company Secretary, and will be acknowledged and addressed in a timely and fair manner.

2. What Happens Next

After we receive your complaint:
  • Acknowledgement: We will confirm receipt of your complaint within a few working days.
  • Review & Investigation: Our team will review the details, seek any additional information if needed, and investigate the issue.
  • Resolution: We aim to resolve complaints fairly and efficiently. You will be informed of the outcome and any next steps.
  • Escalation: If your concern remains unresolved, you may escalate it to higher levels within the organization for further review.

3. Timelines

We strive to resolve all complaints within a reasonable period from the date of receipt. While resolution times may vary based on the nature and complexity of the issue, most complaints are addressed promptly and communicated back to you with clarity.

4. Disclaimer

The resolution of complaints is subject to the policies, regulations, and applicable financial laws governing GSB Finance Limited. Please ensure to include accurate information when submitting a complaint for efficient processing.